Why 74% of AI customer service chatbots are pulled offline after launch
Sinch reports that 74% of AI customer service chatbots are shut down or rolled back post-launch due to failures, affecting brand reputation and support efficiency.
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Cloudflare CEO: Bots have overtaken human traffic online
For the first time, bots account for more web traffic than humans, according to Cloudflare data.
Local news, AI, and the fight for accountability
How veteran editor Rick Hirsch sees AI helping journalists do more with less, while protecting the trust that investigative reporting depends on.
Sitecore acquires GEO startup Scrunch for around $225 million
The deal puts AI answer-engine visibility tools into an enterprise CMS platform.
UK publishers can now opt out of Google AI Overveiws
The CMA says the opt-out mechanism is designed to give publishers negotiating power, not just traffic control.
Sponsored. Journalists, PR pros and communicators: the fall cohort of AI for Media starts October 13, six live Tuesday sessions with Pete Pachal plus two 1:1 coaching calls. Code AISEARCH500 takes $500 off the $1,500 price for anyone who found the course through AI search, a bigger discount than is offered anywhere else.
OpenAI is turning ChatGPT into a performance ad channel
Ads on ChatGPT are growing more sophisticated with conversion-optimized campaigns.
NYT publisher warns AI companies are ‘stealing’ journalism’s future
The NYT publisher accused major tech companies of building AI products on "brazen theft" of journalism.
The click is dying but the citation just got more valuable
Google's new AI ad formats could weaken publisher traffic further. But advertisers need credible answers, and that gives media new leverage.
Corporate America is starting to ration AI as costs skyrocket
Companies that rushed to adopt AI are now scrambling to rein in costs as bills multiply faster than returns.
Some Publishers are turning AI into a revenue stream through Snowflake
Snowflake's Cortex platform is helping publishers license content for AI use, and some are already closing six-figure deals.